Refunds & Returns

Your digital experience

Our downloadable journals, reflection resources, and other digital products are delivered electronically. There is no physical item to return.

Consumers in the European Union generally have a statutory 14-day right of withdrawal when purchasing digital content online.

For digital content supplied immediately without a physical medium, this right may end once delivery begins, provided you have expressly agreed to immediate delivery, acknowledged that you will lose your right of withdrawal, and received the legally required confirmation.

When something doesn't work

We want your digital experience to work as described.

If your download is missing, a file cannot be opened, or a product does not function as expected, please contact us.

We will review the issue and provide an appropriate solution in accordance with your statutory rights. This may include restoring access, providing a working file, or issuing a refund where required.

Freedom to choose

Some Muhubo Nurture experiences may be offered through subscriptions.

Before subscribing, you will be shown the applicable trial period, subscription price, billing frequency, and cancellation conditions.

Unless otherwise stated, cancelling a subscription prevents future renewals. Access normally continues until the end of the current paid billing period.

Any applicable statutory withdrawal and refund rights remain protected. Specific subscription terms will be provided when the service is available.

How we can help

If you would like to request a refund, exercise a statutory withdrawal right, or report an issue with your purchase, please contact us.

To help us review your request, please include:

• Your order number
• The product or service purchased
• A brief description of your request

Care also means fairness

Nothing in this policy excludes or limits your mandatory consumer rights under applicable law.

This includes your rights when digital content or services are not delivered or do not meet the agreed requirements.

If a refund is due, it will be processed in accordance with applicable legal requirements, generally using the original payment method.