Who is responsible for your information?
Muhubo Nurture is the data controller for personal information processed through this website unless another party is expressly identified as the controller.
Muhubo Nurture is based in Arnhem, The Netherlands and registered with the Dutch Chamber of Commerce under number 97075647.
Privacy questions can be sent to: info@muhubonurture.nl .
What information may be collected?
The information processed depends on how you use Muhubo Nurture.
This may include your name, email address, the contents of your message and any information you choose to provide.
This may include your name, billing address, delivery address where relevant, email address, telephone number where required, the products purchased and information relating to the order.
Account information may include your name, email address, login information, order history and account preferences.
Technical information may be processed, such as your IP address, browser information, device type, cookie identifiers, security logs and information about how the website is used.
Your name, email address, subscription preferences and information relating to newsletter delivery or interaction may be processed.
Why is this information used?
Personal information may be processed for the following purposes:
- responding to messages and enquiries;
- processing and fulfilling orders;
- providing purchased digital products;
- managing customer accounts;
- processing payments and refunds;
- providing customer support;
- maintaining financial and tax records;
- maintaining and securing the website;
- understanding how the website is used;
- sending newsletters or marketing communications where you have chosen to receive them;
- complying with legal obligations.
Legal bases for processing
Under the General Data Protection Regulation (GDPR), personal information must be processed on a valid legal basis.
Contract
Information may be processed where this is necessary to fulfil an order, provide a digital product, manage your account or otherwise perform an agreement with you.
Legal obligation
Some information must be retained or processed to comply with tax, accounting or other legal requirements.
Legitimate interests
Certain processing may be necessary for legitimate business purposes such as website security, fraud prevention, administration and improving the website, provided your rights and interests do not override those interests.
Consent
Consent may be used for activities such as optional marketing communications and certain analytics or marketing technologies.
Where processing relies on consent, you may withdraw that consent at any time.
Orders and payments
When you make a purchase, information necessary to process the order may be shared with service providers involved in payment processing, order fulfilment, website operation and financial administration.
Muhubo Nurture does not need to receive or store your complete payment-card details where the payment is processed directly by an external payment provider.
Order and invoice information that forms part of the financial administration is retained for the period required under Dutch tax and accounting law.
Who may receive your information?
Muhubo Nurture does not sell your personal information.
Information may be shared with carefully selected service providers where reasonably necessary to operate the website or provide a service to you.
These may include:
- website hosting and technical service providers;
- webshop and order-management providers;
- payment providers;
- delivery providers where physical products are shipped;
- email and newsletter providers;
- analytics providers;
- accounting and administrative service providers;
- professional advisers where necessary;
- public authorities where disclosure is legally required.
Where another organisation processes personal information on behalf of Muhubo Nurture, appropriate contractual and privacy arrangements are used where required.
Embedded content and external platforms
Some pages may contain content from external platforms, such as embedded video content.
When you interact with external content, the provider may receive technical information such as your IP address, browser information or information relating to your interaction with that content.
External platforms process information according to their own privacy policies.
Where consent is legally required before such technology is activated, Muhubo Nurture aims to request that consent before the relevant processing takes place.
Cookies and website analytics
The website may use cookies and similar technologies to keep the website functioning, remember preferences, secure the website and understand how it is used.
Essential cookies
These cookies support functions such as security, shopping-cart functionality, checkout and other services specifically requested by you.
Analytics
Analytics tools may be used to understand how visitors use the website and to improve its performance and content.
Marketing and tracking
Marketing or tracking technologies are only activated where the applicable law requires consent and that consent has been provided.
You can change or withdraw your cookie preferences through the cookie settings available on the website.
International transfers
Some technology or service providers may process information outside the European Economic Area.
Where personal information is transferred internationally, Muhubo Nurture aims to use providers and safeguards that meet the requirements of applicable data-protection law, such as an adequacy decision or approved contractual safeguards where required.
How long is information kept?
Personal information is not intended to be kept longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.
- Financial and order administration: generally 7 years where required for Dutch tax administration.
- Contact enquiries: generally up to 12 months after the enquiry has been resolved, unless there is a reason to retain the correspondence longer.
- Newsletter information: until you unsubscribe or withdraw your consent, subject to limited suppression information that may be kept to honour your opt-out.
- Customer account information: for as long as the account is active or reasonably necessary in connection with purchases and legal obligations.
- Technical and security logs: only for as long as reasonably necessary for security, troubleshooting and website administration.
How is your information protected?
Reasonable technical and organisational measures are used to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Measures may include access controls, secure connections, software updates, backups and appropriate safeguards with external service providers.
No online system can provide an absolute guarantee of security, but reasonable steps are taken to reduce risks.
Your privacy rights
Depending on the circumstances, the GDPR gives you several rights regarding your personal information.
These may include the right to:
- access personal information held about you;
- correct inaccurate or incomplete information;
- request deletion of information in certain circumstances;
- restrict certain processing;
- receive certain information in a portable format;
- object to processing based on legitimate interests;
- object to direct marketing at any time;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data-protection authority.
To exercise a privacy right, contact: info@muhubonurture.nl .
A request will normally be handled without undue delay and within one month as required by the GDPR, subject to applicable exceptions.
Children
The Muhubo Nurture website and shop are not intended to knowingly collect unnecessary personal information from children.
Where a product is designed for use by a child, the purchase and any account or contact information should normally be provided by a parent, guardian or other responsible adult where appropriate.
Automated decision-making
Muhubo Nurture does not currently intend to make decisions that produce legal or similarly significant effects on you solely through automated processing.
If this changes in the future, this Privacy Policy will be updated and the relevant information will be provided.
Complaints
If you have a concern about how your personal information has been handled, please contact Muhubo Nurture first so that I can look into it with you.
You also have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens, or another competent supervisory authority where applicable.
Changes to this Privacy Policy
This Privacy Policy may be updated when the website, services, technologies or legal requirements change.
The most recent version and date will always be shown on this page.