Digital products
Many Muhubo Nurture products are digital resources, such as journals, workbooks, reflection tools, guides or downloadable materials.
Unless stated otherwise, digital products are normally made available electronically after successful payment, for example through a download link, customer account or confirmation email.
Please make sure the email address used during checkout is correct so that order information and digital access can be delivered properly.
Access to digital downloads
If you experience difficulty opening or downloading a digital product, please contact Muhubo Nurture.
I will take reasonable steps to restore access or provide the purchased file again where appropriate.
Once a digital product has been downloaded, I recommend saving a personal copy in a secure location for future use.
Withdrawal and digital content
Consumers purchasing online generally have a statutory withdrawal period. Different rules may apply to digital content that is supplied immediately.
Where required by law, you may be asked during checkout to expressly consent to the immediate supply of digital content and acknowledge that the statutory right of withdrawal may end once delivery begins.
If the legally required consent and acknowledgement have not been obtained, your statutory rights remain unaffected.
Physical products
Muhubo Nurture may also offer physical products. Where a physical product is available, the product page will show the relevant delivery information before purchase.
This may include:
- the countries or regions to which delivery is available;
- estimated delivery times;
- shipping charges;
- any product-specific delivery conditions.
Delivery times
Any delivery time shown on the website is an estimate unless a specific delivery date has been expressly agreed.
Delays may occasionally occur because of carriers, stock availability, public holidays or circumstances outside reasonable control.
If a significant delay occurs, I will aim to provide information about the delay and the options available to you.
Shipping costs
Any applicable shipping costs will be shown before you complete your purchase.
Shipping costs may vary depending on the destination, product size, delivery method or order value.
Your right to return physical products
If you purchase a physical product online as a consumer, you generally have 14 days to notify Muhubo Nurture that you wish to withdraw from the purchase, unless a legal exception applies.
The withdrawal period generally begins on the day after you, or another person designated by you, receives the product.
After notifying Muhubo Nurture of your withdrawal, the product must normally be returned within the legally applicable return period.
Condition of returned products
You may inspect a physical product in the same way you reasonably would in a shop.
You may be responsible for any reduction in value caused by handling that goes beyond what is necessary to determine the nature, characteristics and functioning of the product.
Where possible, please return the product carefully packaged to reduce the risk of damage during transport.
Return shipping costs
Unless stated otherwise before purchase, the direct cost of returning a physical product following a standard withdrawal is borne by the customer, where permitted by law.
If a product is incorrect, defective or arrives damaged, different arrangements may apply.
Damaged, defective or incorrect orders
If a physical product arrives damaged, defective or is not the product you ordered, please contact me as soon as reasonably possible.
If possible, include your order number, a short description of the problem and photographs where they help show the issue.
I will review the situation and provide an appropriate solution in accordance with your statutory rights.
Refunds
Where a refund is due, it will be processed in accordance with applicable consumer law.
Refunds are normally made using the same payment method used for the original purchase unless another method has been agreed.
For physical product returns, reimbursement may be delayed until the returned product has been received or you provide evidence that it has been sent back, where permitted by law.
Products excluded from return
Certain products may legally be excluded from the standard right of withdrawal in specific circumstances.
Where an exception applies, this will be communicated clearly before purchase where required.
Your statutory rights relating to faulty or non-conforming products remain unaffected.
How to request a return
To request a return or ask a question about an order, contact:
Please include your order number where possible.
You will then receive the information needed to complete the return where applicable.
Changes to this policy
This Delivery & Returns policy may be updated when the products, delivery methods or applicable legal requirements change.
The most recent version will always be available on this page.